Queue Management Solution

Queue Management Solution

Category: MxTEK Solutions

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Introduction

Happy customers are good customers. If you can provide a great experience throughout their visit, they are more likely to return, and to recommend your services to others. Here’s where an effective Queue Management System makes a big difference. The basics as we see it is primarily about making sure customers are served in the right order. Queue Management is a process of managing and optimizing queues to improve end-user waiting times and streamline the queuing experience. A Queue Management System comprises of the hardware and software components in the ecosystem of interconnected modules that helps delivering a personalized customer waiting experience. Queue Management System can generate tokens for one or more end-users (or patient) and can be integrated with Digital Signage displays allowing them to engage in something less boring than physically waiting in line. A queue management system will involve basically the following steps - arrive - take a ticket - keep an eye on the display for called numbers and when it’s your turn, follow the signage to your serving counter. All this can easily be achieved with queue management combined with a self check-in kiosk and displays to keep visitors informed. For more complex requirements we offer the possibility to pick and choose among modules, thereby tailoring a system to perfectly suit your needs. Your solution can of course be implemented enterprise-wide, on several locations and for virtually any number of users. Both functionality, number of users and locations are flexible and can easily be changed according to your future needs.

 

Salient Features

Minimized crowding
Real-time monitoring
Call/Recall Functionality
Multiple Language Support
Get Token Status from Remote Location
Customized Categories
Customized numbers of tokens (min and max) per category
Priority customization
Status View of Department’s On-Going Token Status
Rearrange Queue
Stop and Cancel Queue
Online appointment booking
Virtual queuing via smart phone

Customer feedback surveys
Centralized Management & Reporting
Data-backed decisions

Automated queuing flow

Self-sign-in kiosks

Web-based check-in

Customized notifications

Print (Go Paperless) and QR Code

Real-time service reporting

Insights through analytics

Integration with your CRM

 

Application Area

Hospitals
Health Care Services
Govt. Offices
Schools & Colleges
Higher Education Institutes
Private Offices

Private Chambers

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